Terms of service
Draft pending legal review. This text describes how the product handles data but has not been approved by counsel. Do not publish it as final. Items in [square brackets] need real details.
Last updated: [date]. These terms are between [legal entity name], trading as Noventraq (“Noventraq”), and the university that signs an order for the service (“the University”). An order form sets the modules, the fees and the term; if it conflicts with these terms, the order form applies.
The service
Noventraq provides a hosted campus ERP. The University chooses which modules to switch on. We may improve and change the service, and will not remove a feature the University relies on without reasonable notice.
Accounts and users
The University decides who gets an account and what role each person holds, and is responsible for what its users do in the platform. It must keep credentials confidential and tell us promptly if it suspects they have been compromised.
The University’s data
The University owns its data and is the data fiduciary for the personal data in it. It is responsible for having a lawful basis to collect that data, for its accuracy, and for any consent required, including consent for students under 18. We process the data only to provide the service and on the University’s instructions. Payment gateway and government credentials belong to the University, and it is responsible for holding the accounts they belong to.
What we commit to
- Hosting the University’s data in India, on AWS in Mumbai.
- Keeping each university’s data separate from every other’s and protecting it as described on our security page.
- Providing support as set out in the order form. [Insert availability and support commitments.]
Third-party services
Some features depend on services we do not control, such as payment gateways and government platforms. Their availability and terms are outside our control, and some government connections are available only in a test environment until the relevant authority provides production access. The compliance section of our website states which.
Fees and payment
Fees are as stated in the order form. [Payment terms, taxes, late payment and renewal.]
Acceptable use
The University and its users must not use the service unlawfully, attempt to access another university’s data, probe or disrupt the platform, or upload material they have no right to.
Intellectual property
We own the platform and its documentation. The University owns its data and receives a right to use the platform for its own operations for the term.
Confidentiality
Each party will keep the other’s confidential information confidential and use it only for the purposes of this agreement. [Standard exceptions and duration.]
Ending the agreement, and your data
The University can export its data, in CSV files with a manifest of what each contains and what is excluded, at any time. When the agreement ends we will make a final export available for [period] and then delete the University’s data within [period], except where the law requires us to keep it. [Counsel to confirm.]
Liability
[Limitation and exclusion of liability, and any cap, to be settled by counsel.]
Governing law
These terms are governed by the laws of India. The courts at [city] have jurisdiction. [Dispute resolution and arbitration wording, if any.]
Changes
We may update these terms. Where a change is material, we will tell the University in advance.
Contact
[Contact details for notices.]